Sentiment Analysis

Detect the sentiment of your users. An automatic sentiment analysis is performed on the user message. This lets you know whether your users are happy, sad, or neutral.

The sentiment and its magnitude are score. This corresponds to a negative or positive sentiment and how strong it is.

We then translate this data into a simple, readable label for you: Positive, Neutral, Mixed and Negative.

• Positive: The sentiment score is greater than 0.3
• Neutral: The sentiment score is between -0.3 and 0.3
• Mixed: The sentiment score is between -0.3 and 0.3 but the magnitude is greater than 0.6
• Negative: The sentiment score is less than -0.3

You can also filter your data by sentiment in the Transcripts.